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Customer Insights & Marketing Analytics

AI-Powered Marketing Insights

Leverage Kaizen’s extensive industry expertise, capabilities, and advanced technical know-how to increase ROI, optimize marketing performance, learn-fast, and make data-driven decisions with confidence in your marketing, sales, and customer relations efforts.

Measurable impact

Client impact

5%

Revenue increase

2%

Incremental annual profit

10%

Customer churn reduction

Areas of expertise

Where we go deep

Marketing Analytics

Stop random acts of marketing. Target the right customers with precise campaigns and ignite your ROI.

Kaizen’s suite of marketing tools (customer segmentation, journey mapping, lifetime value analysis, A/B testing, and more) brings a greater understanding of your ideal customer’s touchpoints so you can deliver personalized marketing that resonates.

  • Develop rapid campaign testing solutions to prove ROI and optimize marketing performance.
  • Tightly define groups of customers with accurate personas.
  • Develop a 360° view of marketing performance to improve CPC and CAC.
  • Predict buying habits and build lifetime value by uncovering hidden customer data.

National Senior Living Operator
Marketing Spend Optimization
Kaizen improved upper and lower purchase funnel efficiency, increasing move-ins by 12%.

Sales Analytics

Improve sales performance and drive more revenue using advanced analytics and data modeling techniques.

Outsell your competitors by optimizing your processes using Kaizen’s advanced analytics, prospect targeting, and 360° performance dashboards.

  • Develop targeted strategies for customer acquisition and engagement.
  • Boost closing rates with advanced look-a-like techniques.
  • Deliver more accurate sales forecasts.
  • Increase customer deal value with better up-sell targeting.

Home Healthcare Provider
Lead Scoring & Conversion
Kaizen developed a machine-learning solution to identify valuable customers and predict conversion likelihood, resulting in a 5% revenue increase.

Customer Relations

Build stronger customer relationships to reduce churn, develop personalized customer analytics, and increase engagement.

Using Kaizen’s advanced behavioral segmentation, propensity modeling, and targeted retention strategies, you’ll deliver more customized experiences and build stronger, long-term bonds with your customers.

  • Identify important triggers and detect anomalies to improve retention by segment.
  • Improve your margins by keeping more of the ‘right’ customers.
  • Increase repeat customer rates and LTV, and reduce cost-per-acquisition.
  • Identify detractors in real time and create more loyal, vocal customers.

Cable, Internet & Home Security Provider
Customer Churn Anomaly Detection
Kaizen’s Anomaly Detection Tool, built in AWS, reduced controllable churn by 10%.

Customer Strategy

Lead future growth with a well-devised customer strategy based on a data-driven business case and a long-term marketing analytics plan.

A holistic approach to developing valuable marketing BI and analytics, analyzing data pools across disparate systems, providing for future data needs, and keeping margins and profitability goals squarely in focus.

  • Shape growth marketing plans with data-driven opportunities by region, product, and persona.
  • Identify new opportunities with predictive models for lead scoring, churn prediction, and dynamic pricing.
  • Create and execute a marketing analytics roadmap to maximize BI and minimize disruptions.
  • Unify data across systems to get a 360° view of marketing performance.

Industry-Leading Cruise Line
Enterprise Marketing Platform
Kaizen delivered a 360° view of customer and marketing data, new KPIs, and market mix modeling, resulting in 2%–3% net revenue uplift.

Our promise

Rapid value, seamless execution, and sustainability

Rapid value

  • Rapid business benefits with the Kaizen Agile approach
  • AWS & Microsoft vendor certifications
  • Rapid Cloud Migration Framework
  • Foster continuous improvement

Seamless execution

  • Unmatched success in end-to-end execution
  • Realization of value against evolving project challenges
  • Experienced subject matter experts with both deep and broad skills

Sustainability

  • Flexible engagement models
  • Automation and orchestration of work product in our proprietary Kaizen Delivery Platform
  • Client team buy-in, adoption, and training
  • Leverage industry best practices, including what NOT to do
Rapid Delivery • Continuous Improvement

Let us put our experience to work for you

  • AI-enabled services
  • Development of intelligent systems
  • Deployment of advanced analytics
  • Modernization of technology

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Multi-language coming soon